Customer Story - How Qlik Saved $162K and Connected Their Entire Business with ServiceNow
In today's competitive landscape, customer support can't be siloed. For Qlik, delivering a single, seamless support experience was paramount. Their challenge? Tearing down the walls between departments—from Finance to R&D to Sales—to ensure every issue was dealt with quickly, with everyone connected and in the loop.
This isn't just about better service; it's about business efficiency.
The ServiceNow Value
Qlik turned to the ServiceNow App Engine to completely transform its operations support. The solution wasn't buying a massive, complex software suite; it was building custom applications to connect their workflows.
The Results Speak for Themselves:
$162,000 in Cost Avoidance: This was achieved by moving just one team to a single, custom-built application. Imagine the total enterprise-wide savings.
20 Unique Applications running on the App Engine, proving the platform's versatility.
3 New Apps are constantly under development, showing the speed and agility of development.
The Qlik Advantage: Out-of-the-Box Ready
The key to Qlik's rapid success? The simplicity of the platform.
"The beauty of ServiceNow is it's out-of-the-box ready. We didn't try and import anything old; implementation has been easy."
— Alayna Cohn, Director, IT Service Delivery & Management, Qlik
By building on App Engine, Qlik created a digital workflow that connects all processes and departments, effectively streamlining production and elevating customer support to a singular experience.