Use Case Spotlight: Canadian Healthcare Organization Ditches 20-Year-Old Legacy System with ServiceNow
For any healthcare organization, recruiting top talent is directly linked to patient care. This Canadian Healthcare provider faced a major bottleneck: an Applicant Tracking System (ATS) that was over 20 years old.
This ancient platform didn't just frustrate applicants; it forced recruiters into a chaos of emails and spreadsheets, led to a loss of qualified candidates, and directly impacted their ability to staff critical roles, ultimately hindering clinical capacity. Their technical debt was becoming a talent debt.
The Transformation: Achieving Rapid ROI with ServiceNow App Engine
The organization needed a modern, flexible solution. They chose the ServiceNow App Engine platform to rebuild their ATS from the ground up. This was not a slow, multi-year IT project—it was a rapid, business-focused transformation:
Speed to Value: They built and deployed the entire new application in less than 90 days. This accelerated delivery is a core benefit of ServiceNow's low-code development platform, proving that modernization doesn't have to mean endless waiting.
System Consolidation: A sprawling, inefficient environment of four separate systems of record was immediately consolidated into one unified, scalable solution. This eliminated data silos and created a single source of truth for all recruiting data.
Direct Business Impact: By establishing a modern, integrated talent pipeline, they removed the administrative bottlenecks and improved the candidate experience. The direct result? They can now attract and retain clinical staff faster, leading to improved clinical capacity and better patient access to care.
The Value: Beyond Features, It's About Outcomes
This use case perfectly demonstrates how ServiceNow transforms technical challenges into immediate business outcomes. It's about moving from an environment that loses talent to a platform that strategically grows your workforce.
The decision to leverage ServiceNow App Engine provided them with a modular, future-proof platform, enabling fast, low-code app development that quickly connects applicants, recruiters, hiring managers, and executives.
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